Annual Community Satisfaction Surveys

Annual Community Satisfaction Measurement Survey

Auspoll

Each year the Monash Council commissions the independent Research Company Auspoll to undertake the Community Satisfaction Measurement Survey. The results of the survey are reported to Council in December each year. The survey is a useful planning tool that provides a measure of Council performance across 13 key service areas.

The surveys also provide valuable trend data built up from previous community satisfaction surveys which enables the City of Monash to monitor performance over time.

• 
  Auspoll 2009 CSM report (119 Kb)
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  Auspoll 2008 CSM report (146 Kb)
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  Auspoll 2007 CSM report (115 Kb)
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  Auspoll 2006 CSM report (147 Kb)
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  Auspoll 2005 CSM report (204 Kb)
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  Auspoll 2004 CSM report (372 Kb)
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  Auspoll 2003 CSM Survey (372 Kb)
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  Auspoll 2002 CSM Survey (331 Kb)
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  Auspoll 2001 CSM Survey (331 Kb)
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  Auspoll 2000 CSM Survey (286 Kb)

Annual Community Satisfaction Survey

Department of Planning and Community Development

Each year the Department for Planning and Community Development (DPCD) coordinates a Community Satisfaction Survey for Local Governments to measure how Victorian residents' rate the performance of their Local Governments. DPCD engages an independent Research Company on behalf of participating Councils to conduct the survey.

The surveys that are conducted add to the bank of data, which has been built up from previous community satisfaction surveys. In this way it enables Councils to monitor their performance over time as well as against their 'like group' of Councils.

Please read the results of surveys that have been conducted since 1998.

• 
  Summary of Results 2011 (13 Kb)
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  Summary of Results 2010 (12 Kb)
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  Summary of Results 2009 (11 Kb)
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  Summary of Results 2008 (26 Kb)
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  Summary of Results 2007 (27 Kb)
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  Summary of Results 2006 (213 Kb)
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  Summary of Results 2005 (36 Kb)
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  Summary of Results 2004 (36 Kb)
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  Summary of Results 2003 (78 Kb)
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  Summary of Results 2002 (59 Kb)
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  Summary of Results 2001 (59 Kb)
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  Summary of Results 2000 (57 Kb)
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  Summary of Results 1999 (47 Kb)
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  Summary of Results 1998 (48 Kb)

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Last updated: 29 June 2011

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