Annual Community Satisfaction Surveys

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Annual Community Satisfaction Surveys

Annual Community Satisfaction Measurement Survey (Auspoll)

Each year the Monash Council commissions the independent Research Company Auspoll to undertake the Community Satisfaction Measurement Survey. The results of the survey are reported to Council in December each year. The survey is a useful planning tool that provides a measure of Council performance across 13 key service areas.

The surveys also provide valuable trend data built up from previous community satisfaction surveys which enables the City of Monash to monitor performance over time.

Please read the results of surveys that have been conducted since 2000:

Auspoll 2007 CSM report (PDF document, 115 kB)
Auspoll 2006 CSM report (PDF document, 147 kB)
Auspoll 2005 CSM report (PDF document, 204 kB)
Auspoll 2004 CSM report (PDF document, 372 kB)
Auspoll 2003 CSM Survey (PDF document, 372 kB)
Auspoll 2002 CSM Survey (PDF document, 331 kB)
Auspoll 2001 CSM Survey (PDF document, 331 kB)
Auspoll 2000 CSM Survey (PDF document, 286 kB)

Annual Community Satisfaction Survey (Department for Victorian Communities)

Each year the Department for Planning and Community Development (DPCD) coordinates a Community Satisfaction Survey for Local Governments to measure how Victorian residents' rate the performance of their Local Governments. DPCD engages an independent Research Company on behalf of participating Councils to conduct the survey.

The surveys that are conducted add to the bank of data, which has been built up from previous community satisfaction surveys. In this way it enables Councils to monitor their performance over time as well as against their 'like group' of Councils.

Please read the results of surveys that have been conducted since 1998.

Summary of Results 2008 (PDF document, 26 kB)
Summary of Results 2007 (PDF document, 27 kB)
Summary of Results 2006 (PDF document, 213 kB)
Summary of Results 2005 (PDF document, 36 kB)
Summary of Results 2004 (PDF document, 36 kB)
Summary of Results 2003 (PDF document, 78 kB)
Summary of Results 2002 (PDF document, 59 kB)
Summary of Results 2001 (PDF document, 59 kB)
Summary of Results 2000 (PDF document, 57 kB)
Summary of Results 1999 (PDF document, 47 kB)
Summary of Results 1998 (PDF document, 48 kB)

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Updated: 26 June 2008

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