Sports Club News - Issue 43, December 2008
MONASH SPORTSCENEWinter & Yearly Sports Club User Survey Results
At the end of each season, a survey is sent to Club Secretaries to evaluate the service that the City of Monash provides, namely Club administration, sports field maintenance, pavilion maintenance and waste management. Response rates continue to be disappointing, with 18 of 52 Clubs (35%) returning the survey. The survey provides an excellent opportunity for Clubs to provide feedback to Council on service delivery.
In 2008 there was a marked increase in positive ratings across the majority of questions, and included:Council Performance
In 2008 Council performance has increased significantly across all four areas of field maintenance, pavilion maintenance, waste management and administration. From an average of 6 out of 10 in 2007, to 8.5 out of 10 in 2008. Both field and pavilion maintenance received their highest rating since the start of the surveys in 1999, and administration its second highest.
Council Response Time
Response time to field maintenance, pavilion maintenance and other enquiries was rated Good to Excellent, a significant increase from 2007.
Council Comparison
In 2007 City of Monash Clubs rated their facilities as 2.42 out of 5, and in 2008 the rating increased considerably to 3.83 out of 5.
Value for Money
88% of respondents believe that they receive value for money.
SportScene
SportScene is read by 94% of clubs, with either all (33%) or some (61%) of committee members reading the newsletter. SportScene is also able to be emailed to your Club committee and is available on Council website.
Updated: 9 December 2008
[ Up: Issue 43, December 2008 | Forward: The City Of Monash Individual Sports Grants 2008-2009 ]