Frequently asked questions during current pandemic

Immunisation van

How many people in Monash are infected?

You can view the latest information including by Local Government Area on the State Government website. There is an interactive report with active COVID-19 cases listed by Council area on page 3 of the report. Information is also available in the daily media releases by the Chief Health Officer.

Can I take my children to the playground/skatepark?

No, playgrounds and skateparks are closed for the duration of the lockdown period. 

Can I please volunteer in some capacity? 

Not under the current restrictions. We are currently redeploying staff to assist in the delivery of our essential services areas. 

What is happening with essential services such as childcare, immunisations, Meals on Wheels and personal care services?

These services are continuing with some modifications to ensure the safety of our staff and our community. Find out more here What’s Open and What’s Closed

Are bins still being collected?

Our kerbside bin collections continue to operate as normal with some minor adjustments to further protect staff undertaking these functions: 

  • Your bins may be collected a little earlier to allow our contractor to stagger employee start times.
  • Keep your bins free of obstructions, including parked cars – drivers won’t be moving bins.
  • Don’t leave bins in front of each other (multi-unit developments).
  • Bins still need to be placed out the night before the scheduled collection.

Is the annual free hard waste collection continuing? 

Council's annual free hard waste collection which is currently happening across Monash will continue during the current stage 4 restrictions. 

To ensure the safety of our residents and our collectors, on the front of our waste brochure and when speaking with residents, we ask that anyone who is a positive case for COVID-19, or is self-isolating due to awaiting results or as a close contact of a suspected case, does not place hard waste material out at this time. They should instead get in touch with us on 9518 3555 to discuss other options. 

Our contractor WM Waste Management has developed a COVID safe plan and has equipped all staff with appropriate PPE, cleaning equipment and training. They have taken steps to ensure the crews do not mix and they are only within the 1.5m social distancing when a team lift is required or during some travel. The use of PPE and the fact the collection is undertaken outside represents a low risk. 

Is the Waste Transfer Station open?

The Transfer Station will be closed to the general public from 11.59pm on Wednesday 5 August. Only Commercial operators will be permitted to visit the facility from Thursday 6 August. Hours of operation have also changed at the WTS.

The facility will be closed on Sundays during the Stage 4 restrictions and will operate from 7.30am to 12 noon Monday to Saturday. Please note: Anyone who is not a Commercial operator will be refused permission to enter.

More information: Our services during Stage 4 restrictions

What happens to my gym membership?

All direct debit memberships and swim school memberships have been suspended. There are a number of online classes and activities being held by Active Monash through social media channels. We will continue to provide further updates as they become available. 

Planning Advice

Following the introduction of Stage 4 restrictions, our service centres at the Monash Civic Centre (293 Springvale Road, Glen Waverley) and the Oakleigh Service Centre (3 Atherton Road, Oakleigh) have been closed.

We are still available to assist you with any enquiries via phone or email.

Where can I get tested for COVID-19?

Call the Coronavirus Health Information Line for information on 1800 020 080 or visit the Department of Health and Human Services website for locations.

How do I talk about Coronavirus (COVID-19) with my child?

Children might find it difficult to understand what is going on and why we need to take extra precautions, such as staying at home. Having an open, supportive discussion with your children can help them understand, cope and even make a positive contribution for others.

Noah’s Ark have put together a story that explains the virus in an easy-to-read format designed for children. You can find Coronavirus story for kids here.


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Last updated: 12 August 2020