Our services

Civic Centre

UPDATE - Wednesday 17 February 2021

Council will reopen its services and facilities from Thursday 18 February in line with the latest State Government easing of restrictions.

Customer Service counters Civic Centre and Oakleigh Service Centre will be open from 8.30am-5.15pm

 The transfer station will reopen from 7.30am - 3pm every day of the week.

The waste collection service continues as normal.

The WTS is accepting tyres and paint products.

January 2021

When you visit, you will be welcomed by a Concierge who will assist you. Under Chief Health Officer Directions that are now in place, we are required to take your name and phone number for contact tracing if it is ever required. 

Providing your name and phone number is a requirement of service, in line with State Government requirements and our COVIDSafe Plan.

The Concierge will direct you to our Customer Service staff who can assist with taking your name and phone number prior to helping you with your transaction and then check you out when you have finished.

If you need to speak with our Specialist Counter, the Customer Service staff will check you in and then direct you to the Specialist Counter. When you have finished, the Concierge will assist you in signing out using our kiosk.

Please observe the following requirements when you visit to keep yourself and our staff safe and well:

  • Ensure you wear a properly fitted mask at all times
  • Use the hand sanitising station as you enter and exit the building
  • Observe the 1.5 metre social distancing requirements, including when you are talking to our customer service staff. Do not move up to the service counter
  • Have all your documents ready to lessen the length of your visit.

If you are exhibiting any symptoms that could be COVID-19 such as a cold, runny nose, headache, cough or fever do not visit our premises. Follow the Chief Health Officer's advice and get tested and remain home until you receive a negative test result.

Waste Transfer Station operating hours

Anyone visiting the WTS must wear a face mask. Please remain in your vehicle and if you need to leave the vehicle, you must observe a 1.5 metre distance from everyone.

We strongly encourage the use of contactless card transactions. 

Do NOT visit if:

  • you have symptoms of respiratory disease (cough, sore throat, shortness of breath)
  • have been in close contact with a confirmed case of COVID-19 in the 14 days prior to your visit.

There are a number of things you must do:

- Stay behind the barriers that are in place.

- Observe the 1.5 metre distancing at all time

Kerbside bin collection and hard waste collection

Kerbside bins and the hard waste collection are operating as normal.

Place your bins out the night before your collection and make sure the bin is not overfilled and the lid is closed.

The at-call Hard Waste Collection continues to operate.

For more information phone our Customer Service Team on 9518 3555.

Council meetings

You can still keep up with what's happening at Council meetings by watching via our livestreaming service at webcast.monash.vic.gov.au

Public questions can be sent to Council by 2pm on the day of the meeting. The Mayor will act as the representative in reading out questions and providing a response over the livestream. A written response will also be provided.

Under current restrictions you cannot attend Council meetings in person.

More information regarding questions and meetings: Council Meetings


All community immunisation sessions need to be booked online at Trybooking - Monash Immunisation Sessions.

We are also asking that just 1 adult accompanies their child/children to the immunisation session. Please do not bring extended family/carers to these sessions.

For any questions please contact our immunisation team on 9518 3534 or email immunisation@monash.vic.gov.au or the Maternal Child Health central booking number on 9518 3662.

Council updates

We will continue to provide frequent updates about the coronavirus and our response to it. We encourage our community to check our website, follow our Facebook page and subscribe to Monash e-News to keep in touch with us.

Follow us:

Facebook @cityofmonash

twitter @MonashCouncil

Sign up for our eNewsletter


For more information, updates and advice about Coronavirus/COVID-19 visit the Department of Health and Human Services website.

Follow us:

Facebook @cityofmonash

twitter @MonashCouncil

Sign up for our eNewsletter

Subscribe to page updates

Fields marked as 'Required' must be completed.

Help us to improve

Fields marked as 'Required' must be completed.

Last updated: 23 February 2021