Our services during coronavirus pandemic

Civic Centre

State Government restrictions are in place to slow the spread of COVID-19. These restrictions determine what Council facilities and buildings can remain open to the public.

Essential Council services will continue to operate however our Civic Centre (293 Springvale Road Glen Waverley) and the Oakleigh Service Centre (3 Atherton Road) remain closed to the public in line with the latest government advice regarding the Coronavirus/COVID-19 pandemic.

The Waste Transfer Station (380 Ferntree Gully Road Notting Hill) will open to the general public from Wednesday 28 October (from 7.30am - midday). From Thursday 29 October, hours of operation are 7:30am – 3pm, Monday – Sunday.

We are anticipating high demand at this facility as we reopen and there may be delays. Please be patient and respectful with staff and other visitors and follow all requirements for your own safety and the safety of others. 

If you can hold off visiting immediately until demand has settled, please consider doing so.

What's open

Waste Transfer Station operating hours

The Waste Transfer Station (380 Ferntree Gully Road Notting Hill) will open to the general public from Wednesday 28 October (from 7.30am - midday). From Thursday 29 October, hours of operation are 7:30am – 3pm, Monday – Sunday.

Anyone visiting the WTS must wear a face mask. Please remain in your vehicle and if you need to leave the vehicle, you must observe a 1.5 metre distance from everyone.

We strongly encourage the use of contactless card transactions. 

Do NOT visit if:

  • you have symptoms of respiratory disease (cough, sore throat, shortness of breath)
  • have been in close contact with a confirmed case of COVID-19 in the 14 days prior to your visit.

There are a number of things you must do:

- Stay behind the barriers that are in place.

- Observe the 1.5 metre distancing at all time

Kerbside bin collection and hard waste collection

There are also some changes to our kerbside collection (waste, recycling and green waste bins) service. In order for our contractor Solo Resource Recovery to maintain adequate social distancing for employees, they have commenced staggered operating times. This means the collection period will take place over a longer period of the day, with some bins being collected earlier or later than usual.

Place your bins out the night before your collection and make sure the bin is not overfilled and the lid is closed.

The at-call Hard Waste Collection continues to operate.

For more information phone our Customer Service Team on 9518 3555.

Council meetings

You can still keep up with what's happening at Council meetings by watching via our livestreaming service at webcast.monash.vic.gov.au

Public questions can be sent to Council by 2pm on the day of the meeting. The Mayor will act as the representative in reading out questions and providing a response over the livestream. A written response will also be provided.

Under current restrictions you cannot attend Council meetings in person.

More information regarding questions and meetings: Council Meetings

Immunisation

All community immunisation sessions need to be booked online at Trybooking - Monash Immunisation Sessions.

We are also asking that just 1 adult accompanies their child/children to the immunisation session. Please do not bring extended family/carers to these sessions.

For any questions please contact our immunisation team on 9518 3534 or email immunisation@monash.vic.gov.au or the Maternal Child Health central booking number on 9518 3662.

Council updates

We will continue to provide frequent updates about the coronavirus and our response to it. We encourage our community to check our website, follow our Facebook page and subscribe to Monash e-News to keep in touch with us.

Follow us:

Facebook @cityofmonash

twitter @MonashCouncil

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What's closed

Customer Service Centres

Our service centres at the Monash Civic Centre (293 Springvale Road, Glen Waverley) and the Oakleigh Service Centre (3 Atherton Road, Oakleigh) remain closed to the public under State Government COVID-19 restrictions.

We are still available to assist you with any enquiries via phone, email and webchat.

If you require a Statutory Declaration witnessed, please contact your local chemist.

Phone: 9518 3555

Email: mail@monash.vic.gov.au

Online: www.monash.vic.gov.au  (webchat)

Other closed facilities include: 

  • Monash Youth Services can be contacted directly on their mobile phones or via email. All enquiries can be made by phoning the general contact number 9518 3900 or email YRCR@monash.vic.gov.au
  • Libraries - Visit our library website to find out more about our online services. You can view our storytime videos, find out about ebooks and streaming services. A Click and Collect service is operating.
  • Monash Gallery of Art - try our online shop at Monash Gallery of Art (MGA)
  • Aquatic and Recreation Centres (MARC, CAHC, ORC) - find out more about our online fitness and yoga classes at Active Monash. The outdoor pool at MARC is open with restricted hours and bookings only, no walk-in visitors permitted
  • Sports pavilions.

For more information, updates and advice about Coronavirus/COVID-19 visit the Department of Health and Human Services website.

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Facebook @cityofmonash

twitter @MonashCouncil

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Last updated: 27 October 2020