Our Performance

• Annual Report

  The annual report details our key highlights and achievements for the 12 month period and shows our commitment to transparency, accountability and good governance.

• Community Satisfaction Surveys

  Each year, Monash residents are surveyed to check their satisfaction with Council's performance and services. Find out about our 2016 results, which are very positive.

• Customer Service Guarantee

  We have a Customer Service Guarantee, which sets out the service standards our community can expect from us. There are 40 targets, ranging from how promptly phone calls will be answered to how many metres of footpath will be upgraded per year.