Coronavirus information

 14 April 2020

Civic Centre

 Stage 3 "Stay at Home" restrictions have been reinstated across metropolitan Melbourne and Mitchell Shire from 11.59pm on Wednesday 8 July. These restrictions are expected to be in place for six weeks. 

Our facilities including libraries, recreation centres, halls and Monash Gallery of Art are closed.

Our Customer Service Centres at the Monash Civic Centre (293 Springvale Road Glen Waverley) and the Oakleigh Service Centre (3 Atherton Road) are currently open from 10am until 2pm with modifications for the wellbeing of staff and visitors in place.

More information is available here

Community Information and Resources

We have compiled this information to assist our residents to better understand the local services and support options available to them.

Read more: Community Information and Resources


Update 13 July

Young people struggling with their mental health during and after the coronavirus pandemic will be able to access targeted, personalised therapy with an innovative new program funded by the Victorian Government.

Premier Daniel Andrews joined Minister for Mental Health Martin Foley today to launch Orygen’s new digital mental health platform for young people called MOST – Moderated Online Social Therapy – an online tool which allows young people to access tailored online therapy and peer support, when and where they need it.

Supporting the mental health of young Victorians

Update 12 July

Most students in Victorian schools in areas under Stage 3 ‘Stay at Home’ restrictions will return to flexible and remote learning for the start of Term 3, limiting the number of people moving across our state to help slow the spread of coronavirus.

 Return to remote and flexible learning

Update 10 July

Victorians living in metro Melbourne and Mitchell Shire are now recommended to wear face masks in situations where they are leaving their home and physical distancing is not possible – to help slow the spread of coronavirus in the community.

Face masks to help fight Coronavirus in Victoria

 

The Victorian Government will provide more support to help businesses and workers through to the other side of the coronavirus pandemic.

The Government has announced a $534 million Business Support Package – the latest support measures on top of the $6 billion in economic relief already invested since the pandemic began.

More survival support for Victorian businesses

 

Victorians experiencing loneliness or social disconnection due to coronavirus will receive support from the Australian Red Cross and local community organisations with one call to the coronavirus hotline, thanks to a new  Victorian Government initiative.

Keeping local communities connected during Coronavirus

Update 9 July

Daily temperature checks will be introduced in schools across metropolitan Melbourne and Mitchell Shire as part of the Victorian Government’s effort to slow the spread of coronavirus.

Following the advice of Victoria’s Chief Health Officer, the Victorian Government has today announced that students at government schools in metropolitan Melbourne and Mitchell Shire will receive a temperature check every morning, with thermometers also provided to all non-government schools.

Temperature checks to be introduced in Term 3

Update 30 June 2020

Very clearly, we are not where we wanted to be. And as today’s case numbers show, Victoria is experiencing significant community transmission of coronavirus.

As a result of genomic testing, the Chief Health Officer has today advised the Government that a number of our cases through late May and early June can be linked to an infection control breach in the hotel quarantine program.

Statement from the Premier

Update 29 June 2020

The Andrews Labor Government is making it easier for people and goods to get around Melbourne with better technology, more specialist staff and stronger enforcement of clearways in response to the coronavirus pandemic.

Minister for Roads and Road Safety Ben Carroll today unveiled a $340 million package of measures to make it easier for people and freight to get around on our roads.

Keeping Victorians moving during Coronavirus

Update 25 June 2020

I know many Victorians are feeling anxious and unsure.

After all, so many of us have given up so much in order to keep our state safe.

And yet – disappointingly, devastatingly – we again find ourselves on a knife’s edge. What we do now will determine what comes next.

Statement from the Premier

Update 22 June 2020

Victorian parents and carers now have access to additional evidence-based practical advice and ideas to help their children’s learning, development and wellbeing.

Parents of two-year-old and three-year-old children can sign up to Play Learn Grow, a free and new evidence-based program developed in collaboration with parenting experts.

Minister for Education James Merlino announced the Victorian Government is investing up to $400,000 to extend a successful trial, which ran from January this year, to make Play Learn Grow available for more Victorian families.

More support for Victorian parents

Update 21 June 2020

The State of Emergency in Victoria will be extended for another four weeks to continue the measures designed to slow the spread of coronavirus and keep Victorians safe.

The State of Emergency will be extended until 11.59pm on 19 July 2020, which allows the Victorian Government to continue to enforce physical distancing and isolation requirements, as well as other directions from the Chief Health Officer.

State of Emergency extended to stop slowing the spread

Update 20 June 2020

From the outset, we have always listened to our medical experts. And they’re telling us we’ve come to a critical crossroads.

Today, our case numbers have hit the highest they’ve been in more than two months. I know that’s not what people want to hear – but sadly, that is our reality.

The experts tell us that, largely, the numbers are being driven by families – families having big get-togethers and not following the advice around distancing and hygiene. In fact, around half of our cases since the end of April have come from transmission inside someone’s home.

Statement from the Premier

Update 11 June 2020

Following the easing of COVID-19 restrictions, we've resumed regular operating hours at the Monash Civic Centre (293 Springvale Road, Glen Waverley) and the Oakleigh Service Centre (1A Atherton Road) with both centres now open from 8.30am until 5pm.

A concierge service and social distancing requirements are still in place and we do ask that for your safety and the safety of our staff, you observe the social distancing measures and remain behind the lines marked. You can also access our services by calling 9518 3555 if you prefer.

Where possible, we encourage our community to use our online services to conduct activities with Council.

Service centres: contact details

Update 8 April 2020

The information around the Coronavirus /COVID-19 is rapidly changing. Council is continuing to monitor State and Federal Government updates about restrictions and support packages.

We wanted to provide you with a further update regarding our services at this time following on from the Stage 3 restrictions that have now been put in place by the Federal and State governments.

The Department of Health and Human Services has released some Frequently Asked Questions about the Stage 3 restrictions that you may find useful:

Stay-at-home and Restricted Activities Directions

We are following State and Federal Government advice closely and responding as each new recommendation and measure is announced.

Council is also working hard on contingencies to ensure important services such as waste collection, meals on wheels, personal care for the elderly and childhood immunisation programs continue.

Following the directive from the Federal Government regarding the self-isolation of people 70 years and over, our Meals on Wheels delivery will now be serviced by Council staff rather than volunteers.

Principles and hardship policy changes

At a Special Meeting of Council on 27 March, Council unanimously passed a set of principles to support our community, businesses and organisation during these challenging times.

These principles include changes to our hardship policy to allow all ratepayers (including homeowners, investment property owners, businesses and commercial operators) access to the hardship policy. We also reduced the interest rate to 0%.

We are sending a letter to all ratepayers to advise of these changes and currently updating our forms and relevant information.

Principles to guide Council during Coronavirus (pdf, 140KB)

Delegation of Authority

At the Special Meeting of Council on 27 March, given the Coronavirus pandemic,  Council resolved to revoke the existing delegations to the Chief Executive Officer and to provide new delegations so that, in the circumstance that Council is unable to form a quorum (a  sufficient number of Councillors to make decisions), the Chief Executive Officer can act. 

Council has delegated to the Chief Executive Officer all of its powers, functions and duties that it is legally able to delegate pursuant to the Local Government Act 1989.

Delegations of Authority (pdf, 518KB)

Other updates

Sports pavilion access update

All sports pavilions in Monash are closed.

This means pavilions can’t be used for meetings, gatherings or any other use during this closure and clubs have been asked to return keys and access cards to a secure Council dropbox.

Changes to Youth Services

All Monash Youth Services (MYAS) are closed however staff remain available to support the young people of Monash.

For More information: Changes to Youth Services

Waste Transfer Station operating hours and kerbside bin collection

The Transfer Station is now open from 7.30am to 3pm, 7 days.

Staff continue to operate the centre but the office is now closed to the public to slow the spread of the Coronavirus/ COVID-19.

We would like to remind our customers to observe social distancing guidelines when around staff and other customers. Where possible, we strongly encourage the use of contactless card transactions. These measures are to limit the chance of COVID-19 (Coronavirus) infection.

There are also some changes to our kerbside collection (waste, recycling and green waste bins) service. In order for our contractor Solo Resource Recovery to maintain adequate social distancing for employees, they have commenced staggered operating times. This means the collection period will take place over a longer period of the day, with some bins being collected earlier or later than usual.

To accommodate these changes, please place your bins out the night before your collection and make sure the bin is not overfilled and the lid is closed. Please place your bin where it can be accessed without having to be moved by our contractor. Your driveway is a good place if access is impacted by parked cars. If your bin is not collected, please call us and we will return to pick it up.

For more information, phone our Customer Service Team on 9518 3555.

Closures

Our aquatic and leisure centres, library branches and the Monash Gallery of Art are closed to the public until further notice.

Playspaces, outdoor fitness stations, bouldering walls, drinking fountains, and table tennis tables are all closed.

Libraries:

Our libraries have introduced some fantastic online services, including a library storytime video. 

Visit our library website to find out more about our online services.

Other websites:

Staff

In line with Federal and State Government requirements, many of our staff are now working from home. Our critical priority is the welfare of our community and staff and providing our essential and critical services.

We are also mindful that our staff may be required to care for themselves and family members during this crisis.

We ask for your patience during this challenging time as there is a possibility that our response times for some non-critical services may be impacted.

We ask for your patience and understanding during these challenging circumstances. Our teams are working hard to minimise any disruption to our services and to you. Please be patient and respectful towards our staff and each other through this challenging time.

Council meetings

Our Council meetings are continuing. Whilst our Council meetings will continue to be public meetings, recent Stage 3 Stay at Home restrictions means the there is no attendance by members of the public at these meeting. Instead please  watch via our livestreaming service at webcast.monash.vic.gov.au

Public questions can be sent to Council by 2pm on the day of the meeting. The Mayor will act as the representative in reading out questions and providing a response over the livestream. A written response will also be provided.

More information regarding questions and meetings: Council Meetings

Council updates

We will continue to provide frequent updates about the coronavirus and our response to it. We encourage our community to check our website, follow our Facebook page and subscribe to Monash eNews to keep in touch with us.

Follow us:

Facebook @cityofmonash

twitter @MonashCouncil

Sign up for our eNewsletter

Looking after yourself

The most important thing to do is practice good health and hygiene and maintain social distancing. Wash your hands for at least 20 seconds with warm water and soap after going to the bathroom. Avoid touching your mouth, nose or eyes. Cover your face when coughing or sneezing. Avoid shaking hands.

Ensure there is 1.5 metres between you and the nearest person. If you are concerned that you may have the coronavirus COVID-19, use this self-assessment tool and follow its advice.

Whilst it is not mandatory to wear a mask, the Chief Health Officer has advised that in public areas where you cannot be assured of maintaining a 1.5 metre distance between you and other people, it is recommended a mask is worn.

You can find information and useful advice on the Department of Health and Human Services (DHHS) website including a self-assessment tool

There is also updated information in 49 other languages

Translated information on the Coronavirus

If you suspect you may be infected with the coronavirus (COVID-19) call the dedicated hotline on 1800 675 398. Keep 000 calls for emergencies only.

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