End of year 2020 Community Satisfaction Survey underway

 20 November 2020


The annual end-of-year ‘pulse’ community satisfaction survey for Monash is underway.

This telephone survey, conducted by JWS Research on behalf of Council, is a way to find out how well we are performing in certain areas.

The Victorian State Government requires all councils in Victoria to do community satisfaction surveys.  You can find out more about this on the Know Your Council website.

We conduct this survey twice per year, and have commissioned JWS Research to do 400 telephone interviews. 

Council does not provide residents’ telephone numbers.  The numbers dialled are chosen at random from available directories. 

Participation is completely voluntary and anonymous and JWS Research won’t ask for names or addresses.  Your phone number is not kept with your data. 

If you receive a call from JWS Research please consider participating as we would love to hear from you. 

If you have any questions about the survey, please telephone Council on 9518 3555. 


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