Rates

We are working to help ratepayers who are experiencing difficulties due to the Coronavirus /COVID-19 pandemic as it impacts lives and businesses.
Council has introduced changes to its hardship policy to support our community at this time. Read more and apply online:
Covid-19 – New Hardship Assistance

Annual rate notices are sent to ratepayers in July/August each year.

For 2019/20, overall rate revenue was increased by 2.5% in accordance with the State Government’s Rate Cap for 2019/2020.

Council has implemented a new system to register online to receive future rate notices electronically.

Here is more information on:

• Online payments (Council's website)
• Register for direct debit
• Paying your rates (due dates)

• Receive your rates notices electronically

• How rates are calculated
• Appealing against your rates
• Property revaluation
• Pensioner rate rebates
• Financial Hardship Policy

• Overdue rates
• Changing your details

EzyBill - receive your rates notices electronically

For 2019/20 Council has implemented the ability for ratepayers to register online to receive their rate notices electronically. The system used is called “EzyBill” and is safe, securely hosted and easy to use. Once you register, you will receive future rate notices electronically delivered to your email and EzyBill registered account. You will need a copy of your latest rate notice to register.

EzyBill - register online (new tab/window)

Email

Once registered, you will receive notifications in your email inbox when a notice has been issued. The email will contain the notice and a link to enable you to both view and pay the account at that time should you wish to do so. Overtime, the system will also build an archive of previously issued notices for your convenience and future reference.

SMS

Additionally, you will also receive an SMS message advising you when a rate notice has been issued.

BPAY View

You can still choose to use BPAY View to receive notices. This is done through your internet banking or by contacting your bank and asking to do this via BPAY View (you will need to be registered for internet banking with your financial institution). BPAY also has the advantage of scheduling your payments by due dates.