Rates

2021 Annual Rating Revaluation

Read more: Valuer General now undertaking the 2021 annual rating revaluation

Hardship Assistance

We are working to help ratepayers who are experiencing difficulties due to the Coronavirus /COVID-19 pandemic as it impacts lives and businesses. Council has introduced changes to its hardship policy to support our community at this time. Read more and apply online:
COVID-19 – New Hardship Assistance

Annual rates notices are sent to ratepayers in July/August each year.

For 2020/2021, overall rates revenue was increased by 2% in accordance with the State Government’s Rate Cap for 2020/2021.

Because of the impact of the COVID-19 on individuals, families, businesses and the economy, Council has applied a -10% waiver on all levied rates (effective 1 July 2020 only) to financially assist all ratepayers.

Council has implemented a new system to register online to receive future rate notices electronically.

Here is more information on:

• Online payments (Council's website)
• Register for direct debit
• Paying your rates (due dates)

• Receive your rates notices electronically

• Revenue and Rating Plan 2021-2025
• How rates are calculated
• Appealing against your rates
• Property revaluation
• Pensioner rates rebates
• Financial Hardship Policy

• Overdue rates
• Changing your details

EzyBill - receive your rates notices electronically

Council has implemented the ability for ratepayers to register online to receive their rates notices electronically. The system used is called “EzyBill” and is safe, securely hosted and easy to use. Once you register, you will receive future rates notices electronically delivered to your email and EzyBill registered account. You will need a copy of your latest rates notice to register.

What’s New?

EzyBill Service Expansion – Managing Agents

In addition to enabling the existing Individual single rate notice registration in EzyBill, Council has now expanded its EzyBill platform to enable Managing Agents to simply register for multiple notices for properties they manage:

1. Individual: Single Rate Notice Registration, and introducing
2. Managing Agents: Multiple Notice Registration

EzyBill - Managing Agent Brochure (pdf, 1MB)

Registration is by invitation only. If you have received an invitation letter from Council, then all you need to do for all of your properties in one simple registration. Your “Managing Agent Code” and associated “Code Description” are allocated by Council, as shown on your invitation letter.

Managing Agents Benefits:

In addition to receiving notices electronically, the system also provides a number of other features that benefit an agent in managing those accounts, such as: 

• No more postal delays or non-receipt of notices
• Receive email notifications when notices are issued
• Download PDFs of notices
• Export notice data into a spreadsheet
• Provides a Notice Archiving Service

EzyBill - register online (new tab/window)

Email

Once registered, you will receive notifications in your email inbox when a notice has been issued. The email will contain the notice and a link to enable you to both view and pay the account at that time should you wish to do so. Overtime, the system will also build an archive of previously issued notices for your convenience and future reference.

SMS

Additionally, you will also receive an SMS message advising you when a rate notice has been issued.

For more information, contact Revenue Services on (03) 9518 3555, or email: pravs-revenue2@monash.vic.gov.au

BPAY View

You can still choose to use BPAY View to receive notices. This is done through your internet banking or by contacting your bank and asking to do this via BPAY View (you will need to be registered for internet banking with your financial institution). BPAY also has the advantage of scheduling your payments by due dates.