Paying your Rates (due dates)

Annual rate notices are sent to ratepayers in July/August each year.

For 2020/2021 due to the COVID-19 pandemic Council delayed its adoption of the budget.  The budget wasn’t adopted until 25 August 2020, resulting in a delay in issue of the rate notices until mid to late September 2020.  As a result, instalment due dates have been amended to allow sufficient time for ratepayers to make their first payment to qualify for the instalment plan(s).

Please ensure you read the back of the notice carefully if you are planning on paying by instalments.

EzyBill - receive your rates notices electronically

Council has implemented the ability for ratepayers to register online to receive their rate notices electronically. The system used is called “EzyBill” and is safe, securely hosted and easy to use. Once you register, you will receive future rate notices electronically delivered to your email and EzyBill registered account.

EzyBill - register online (new tab/window)

Email

Once registered, you will receive notifications in your email inbox when a notice has been issued. The email will contain the notice and a link to enable you to both view and pay the account at that time should you wish to do so. Overtime, the system will also build an archive of previously issued notices for your convenience and future reference.

SMS

Additionally, you will also receive an SMS message advising you when a rate notice has been issued.

BPAY View

You can still choose to use BPAY View to receive notices. This is done through your internet banking or by contacting your bank and asking to do this via BPAY View (you will need to be registered for internet banking with your financial institution). BPAY also has the advantage of scheduling your payments by due dates.

Payment In full - lump sum

  • Due date - 15 February 2021

All payment methods can be used. Applications for direct debit - closing on 14 February 2021.

Please note: any arrears are required to be paid in full by 16 October 2020.

    Payment by 4 instalments

    Due dates:

    • 16 October 2020
    • 16 December 2020
    • 1 March 2021
    • 31 May 2021

    All payment methods can be used.

    After you have paid your first of the 4 instalments by the qualifying date of 16 October 2020, reminder instalment notices will be mailed to you for the remaining instalments approximately 1 month before each respective due date (excludes direct debit payers).

    Important note: If you do not receive an instalment reminder notice, please contact Council before the due date for payment as there may be a problem with your account.

    Direct debit: registrations close at midnight (12am) on the day before a payment due date, and will reopen on the day after the payment due date.

    Payment by 9 instalments

    Due to delayed budget adoption for 2020/2021, the previous 10 instalment plan has been reduced to 9 instalments.

    Due dates:

    • 16 October 2020
    • 16 November 2020
    • 16 December 2020
    • 18 January 2021
    • 16 February 2021
    • 16 March 2021
    • 16 April 2021
    • 17 May 2021
    • 16 June 2021

    All payment methods can be used.

    After you have paid your first of the 9 instalments by the qualifying date of 16 October 2020, a single notice for the remaining instalments will be sent to you (monthly reminders are not issued).

    Important note: If you do not receive the single notice for the remaining instalments, please contact Council before the due date for payment as there may be a problem with your account.

    Direct debit: registrations close at midnight (12am) on the day before a payment due date, and will reopen on the day after the payment due date.

    Overdue Rates

    Council charges interest on overdue rates, charges and levies, in accordance with Section 172 of the Local Government Act 1989. Interest is charged at the penalty interest rate which is currently 10% pa, as fixed under Section 2 of the Penalty Interest Rates Act 1983.

    If rates are not paid by the respective due dates, then interest is charged on and from the date on which each missed payment is due. Interest continues to be payable until the payment or upon the recovery of the rates, charges and levies.

    Debt Recovery

    Accounts outstanding after the due date/s may be referred to our debt recovery agency/solicitors and be a subject to additional costs associated with the recovery of the debt.

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    Last updated: 26 August 2020