Contact and Support


Tender Enquiries

If you have any questions regarding a specific tender, click on "Tender Details" in the eTendering Portal and then select "Contact" to display the Contact Officer responding to enquiries.

Any enquiries regarding a Tender are to be submitted to the Contact Officer at least 48 hours prior to the tender closing time and date.

Enquiries received less than 48 hours prior to the closing time/date may not be answered.

Please note that enquiries logged via the 'Communications' tab in the eTendering Portal located under the 'Tender Details' will be viewed by all registered tender respondents.

Technical Enquiries

If you need technical assistance for matters described below, please contact the Open Windows eTendering support team at or phone 1300 73 90 73 between 8am and 5pm (AEST) - Monday to Friday.

  • Issues with Tenderer Registration
  • Website access and navigation difficulties
  • Updating or changing your tenderer account details
  • Posting tender communications
  • Document upload / download

General Enquiries

Please contact Monash City Council’s Strategic Procurement Team for general tendering enquiries on

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Last updated: 16 July 2020