Support for residents and businesses

20 July 2020 | 12:00AM to 31 October 2020 | 11:59PM


Support from Council 

At a Special Meeting of Council on 27 March 2020, Council unanimously passed a set of principles to support our community, businesses and organisation during these challenging times.

Any ratepayer impacted by COVID-19 and experiencing hardship with paying rates and /or other charges can get assistance. The policy covered any remaining balance of rates for 2019/20 and any continuing difficulty in meeting payment of rates in 2020/21. The assistance was by way of a rates payment deferral, without any penalty interest being charged.

Examples of a charge where this applies includes fees paid for Council’s Home Care service, Meals on Wheels or pet registrations.

We've also launched a campaign to support local businesses who are adapting to trading under current restrictions. The Back Our Business - Shop Local campaign features a free register for businesses to share what they are doing and the innovative ways they've kept their businesses going. Council will promote the register to the wider community.

In the 2021/22 Budget, Council will also extend, for a second year (until 30 June 2022), the option for businesses and homeowners to defer their rate payment with zero interest applied as a way of supporting the Monash community from the impacts of the COVID-19 pandemic.

Council will also waive the annual permit fees for footpath dining areas until 30 June 2022 to assist traders who have been severely impacted by COVID lockdowns and closures. 

Principles to guide Council during Coronavirus (pdf, 140KB)

Financial Hardship Policy and application form 

Back Our Businesses - Support Local campaign

First for Business enewsletters

Top Tips to help business

For the latest updates and advice on Coronavirus, visit Department of Health and Human Services  and the World Health Organisation

Help for business

Both the Victorian and Australian Government have set up hotlines for businesses wanting more information or clarification:

  • AusIndustry contact centre: 13 28 46
  • Business Victoria hotline: 13 22 15

Victorian Government:

 Australian Government:

Other organisations:

Please email the Monash Economic Development Team at if you wish to:

  • Access up to 4 free mentoring sessions
  • Discuss assistance for your business 
  • Sign up to receive our First 4 Business e-newsletters


Date & Time

20 July 2020 | 12:00AM to 31 October 2020 | 11:59PM


Monash Council

9518 3555


293 Springvale Road, Glen Waverley 3150 View Map