Noise

Noise pollution is with us almost all the time.  We often do not recognise how serious its effects can be.

Noisy neighbours

Construction works

We expect builders on residential and  commercial construction sites to work within specified work hours to reduce the impact on nearby properties. Read more: Construction works

Other noise

The ideal approach is to talk to them and work together to find a solution, when dealing with noisy neighbours.

Sometimes noisy neighbours are not aware that they are making unreasonable noise, or that they are annoying or disturbing you. Often talking to them can lead to changes that benefit you both.

If talking to your neighbour does not resolve the problem you have other options available. A branch of the Department of Justice called Dispute Resolution Centre of Victoria is available to assist in resolving any civil matter. The service is free and confidential.

Through mediation, both parties aim to reach an amicable agreement. The Dispute Settlement Centre of Victoria can be contacted on 9603 8370. Alternatively, visit their website: www.justice.vic.gov.au

What can Council do about noise issues?

The Police and Council can also be called upon to directly deal with the noise problem. Council may be able to take action under the nuisance provisions of the Public Health and Wellbeing Act 2008.

Noise from music/parties that occurs after hours should be referred to the police, as they can deal with the noise as it is occurring if they deem it to be unreasonable.

The Environment Protection (Residential Noise) Regulations 2008 are a guide as to the times of day certain noises may be considered unreasonable.

More information about noise regulations is available on the Environment Protection Authority's website.

Who can I contact?

Noise at night, such as stereos or parties

For an immediate response, please contact the Police on 000.

Domestic noise

Section 48A of the Environment Protection Act 1970 makes it an offence to cause ‘unreasonable noise’ from any residential premises.  Residential noise may be unreasonable at any time of the day, depending on its volume, intensity and duration, and the time, place and other circumstances in which it is emitted.

The Environment Protection (Residential Noise) Regulations 2008 list specific types of equipment and times their use is prohibited.

The Environment Protection (Residential Noise) Regulations 2008 are a guide as to the times of day certain noises may be deemed to be unreasonable.

More information about noise regulations is available on the Environment Protection Authority's website.

Commercial Noise

Commercial Noise is usually investigated by either Council or the Environment Protection Authority.

Several factors need to be considered including the level of the noise, the amenity of the area and any permit the company may have, allowing them to operate. Council's Environmental Health Unit is able to provide you with advice regarding such issues.

Phone Customer Service on 9518 3555.

Major Industry

The Environment Protection Authority will investigate noise reports about major industries. Under the State Environment Protection Policy (Control of noise from commerce, industry and trade) No N-1 sets limits for noise from industry.

If you have a concern about excessive noise from Major Industry please contact the EPA directly on 9695 2722 or 9695 2777.

Burglar Alarms

If they continue to sound, please contact local Police.

We suggest you and your neighbour arrange a way of contacting a person who can access your house in your absence and turn off the alarm.

What are my other options to take a complaint further?

Dispute Settlement Centre of Victoria

Phone 9603 8370 or free call 1800 658 528.

This organisation is established to help people settle their dispute in a cooperative and lasting way through mediation. Services are free and confidential.

Legal Referral Services

Phone 9607 9550

At the Legal Referral Service an operator will offer you the names of three solicitors who practice in the relevant area of law. The solicitor you choose will give you an initial interview of up to 30 minutes for a minimum fee.

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Last updated: 19 December 2016