Community Support


Commonwealth  Home Support Programme

Monash Council is funded by the Australian Government to provide services under the Commonwealth Home Support Programme (CHSP). This is the entry level of assistance to people aged 65 years and over (over 50 for Aboriginal and Torres Strait Islander people) and their carers who need support to remain living independently at home. 

We pride ourselves on supporting customers to remain in their home with a range of services that include home care, personal care, in home respite care, Monash meals, home safety and minor maintenance assistance and social inclusion. 

Helping people stay active, involved and doing as much for themselves as possible is proven to help people stay more independent with a greater sense of wellbeing. This is the approach we will take in working with out customers. 

Our goal is to provide a service that enables our customers to Be Well at Home. This approach involves:

  • Flexible choice
  • Responsive service to meet needs and goals
  • Maintaining independence 
  • Supporting your right to make your own choices about your care and support needs.

We treat our customers with dignity and respect and support them without any judgment of culture, identity, diversity and background. 

Charter of Aged Care Rights 

From 1 July 2019, the new Charter of Aged Care Rights will provide the same rights to all consumers, regardless of the type of Commonwealth subsidised care and services they receive.

The Charter will apply to consumers once they start receiving Government subsidised aged care, including: Residential care, home care packages, flexible care and services provided under the CHSP and the National Aboriginal and Torres Strait Islander Flexible Aged Care Program.

Please view the Charter of Aged Care Rights here.

The New Aged Care Quality Standards provide one set of standards which from 1 July 2019 applies to all aged care services including residential care, home care packages, flexible care and services provided under the Commonwealth Home Support Programme. 

Find out more at this link: Aged Care Quality and Safety Commission website.

How do I access services and programs?

New Clients for Commonwealth Home Support Programme (CHSP) - over 65years old

If you have not previously received services under the CHSP and want to access the service, and are aged 65 years or older, please contact My Aged Care on 1800 200 422 or visit to arrange an assessment.

Step 1: Call My Aged Care on 1800 200 422 or visit

Step 2: The assessment is conducted with you in your  client home and a family member, friend, advocate or health professional can be present. The assessment process will determine eligibility for service. All services require an Occupation Health and Safety check of the your home

All CHSP services and programs are subject to eligibility screening and assessment, availability and ongoing Commonwealth Government funding.

A client contribution or fee is applicable.

Other Services

Community Transport

Community transport is for clients and older residents with a disability who have difficulty accessing public transport with clients picked up from their home and taken to the library, shops or other community locations.

Positive Ageing Lifestyle

Please visit:

Privacy and Confidentiality

Council complies with all aspects of the Privacy/Confidentiality and Freedom of Information legislation.


Supported by the Australian Government Department of Social Services. Visit the Department of Social Services website for more information.


Publications and published advertising and promotional materials that acknowledge the Commonwealth Home Support Programme funding must also include the following disclaimer:

"Although funding for this Commonwealth Home Support Programme has been provided by the Australian Government, the material contained herein does not necessarily represent the views or policies of the Australian Government."

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Last updated: 01 July 2019