Community Care

Community care

Commonwealth  Home Support Programme

The Commonwealth Home Support Programme (CHSP) has commenced, replacing the former Home and Community Care (HACC) Program. The CHSP is the entry level for Australia's aged care system for people aged 65 years and over (or 50 years and over for Aboriginal and Torres Strait Islander people) and their carers who need support to remain living independently at home.

Victorian HACC transition 

From 1 July 2016, the Australian Government will assume full funding, policy and operational responsibility for HACC services and specified episodic specialist disability services for older people in Victoria to form part of the Commonwealth Home Support Programme (CHSP), with

These changes will enable the creation of a national aged care system. The CHSP aims to help older people stay independent and remain in their homes and communities for as long as they can and wish to do so.

The Commonwealth Department of Health (DoH) and Victorian Department of Health and Human Services (DHHS) are working together to ensure a smooth transition for service providers, HACC clients and their representatives and retain the current benefits of the Victorian HACC system.

How do I access services and programs?

Existing Clients

Existing clients of the Monash City Council HACC Program will continue to receive the same level of support under the new CHSP, unless your needs change and you require new services. To access new services, contact My Aged Care on 1800 200 422 directly.

New Clients for Commonwealth Home Support Programme (CHSP) - over 65years old

If you have not previously received services from Monash Council and want to access the service, and are aged 65 years or older, please contact My Aged Care on 1800 200 422 or visit to arrange an assessment.

How do I ensure that my services are delivered by  Monash Council?

Step 1: Call My Aged Care on 1800 200 422 or visit

Step 2: The assessment is conducted with you in your  client home and a family member, friend, advocate or health professional can be present. The assessment process will determine eligibility for service. All services require an Occupation Health and Safety check of the your home

Step 3: Choose Monash City Council as your preferred provider for services.

All CHSP services and programs are subject to eligibility screening and assessment, availability and ongoing Commonwealth Government funding.

A client contribution or fee is applicable.

Step 4: Your Monash City Council Home Support Team Leader will contact you to discuss your service needs and priorities.

Other Services

Community Transport

Community transport is for clients and older residents with a disability who have difficulty accessing public transport with clients picked up from their home and taken to the library, shops or other community locations.

Positive Ageing Lifestyle

Please visit:


Privacy and Confidentiality

Council complies with all aspects of the Privacy/Confidentiality and Freedom of Information legislation.


Supported by the Australian Government Department of Social Services. Visit the Department of Social Services website for more information.


Publications and published advertising and promotional materials that acknowledge the Commonwealth Home Support Programme funding must also include the following disclaimer:

"Although funding for this Commonwealth Home Support Programme has been provided by the Australian Government, the material contained herein does not necessarily represent the views or policies of the Australian Government."

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Last updated: 27 June 2018