Additional at-call hard waste collection

At call hard rubbish collection

Monash Council undertakes a FREE annual hard waste collection each financial year, usually occurring between August and September.

From 1 July 2018 Monash residents can book an additional hard waste collection that they pay for at the time of booking. This hard waste is ‘at-call’, which means people can book for a week that suits them.

For more information phone 9518 3555 or email

The fee for the service has been set on a cost recovery basis at $143 with a 10% discount for pensioners who have a Centrelink or Department of Veterans Affairs card. The cost for this discounted service is $123 including GST.

You will need to provide your Centrelink Pension or Department of Veterans' Affairs card number at the time of booking to qualify for the pensioner discount.

Council is adding this additional hard waste collection after surveying more than 105,700 ratepayers and residents in November 2017 about the future of our hard waste collection.

More than 30,900 residents responded, opting for one per year at-call user pays hard waste collection in addition to the free service provided by Council.

Booking the additional hard waste collection

To book your collection you can:

  • Book online
  • Phone Council on 9518 3555 between 8.15am and 5pm Monday to Friday
  • Pick up a form at our Council offices at the Monash Civic Centre (293 Springvale Rd, Glen Waverley) or the Oakleigh Service Centre (3 Atherton Road, Oakleigh).

When the hard waste is collected

Wednesdays and Thursdays are the designated collection days for this additional hard waste service.

  • If you book and pay before 4pm on a Monday your hard waste will be picked up on the Wednesday or Thursday of the same week.
  • If you book and pay after 4pm on a Monday your hard waste will be picked up on the following Wednesday or Thursday.

What can I put in my hard waste?

The items you can put out for this additional at-call hard waste service are the same as the annual free hard waste collection.

Please separate your material into three stacks – hard rubbish, green waste and metal to make it easier for collection.

Keep it neat and put it out only a few days before your booked collection date.


  • Items put out for collection must be able to be lifted by two people and weigh less than 50kg
  • These items must not exceed two cubic metres which is equal, for example, to 2m long by 1m deep by 1m high
  • Please do not park your car in front of the nature strip on the Wednesday and Thursday of your booked collection week.

Monash residents are proud of their community and keeping streets tidy is important so please only put your hard waste out a few days before your collection.

More information: What goes in your hard waste

We know that residents support sustainability and a proportion of hard waste collected by Council is reused and recycled wherever possible.

How do I cancel?

If you need to cancel your collection you must call by 2pm on the Tuesday of the week your collection is booked.

If there any issue with your collection please contact the Waste Services Team on 9518 3769.

I forgot about my service and didn’t put out my hard waste. Can I reschedule?

Phone Council’s Waste Services Administration team on  9518 3769 to reschedule your collection.

What happens if I’ve put something out that can’t be collected?

If there’s an item in your collection that can’t be accepted you will receive a letter from Council and you must remove them from the nature strip within 24 hours.

Sustainability Victoria holds a free household chemical drop-off service each month at different locations across Victoria. This is where you can get rid of all old chemicals and other dangerous substances that can’t be put out on your hard waste.

For info on what is not accepted on your hard waste collection go to Council’s website or phone our Waste Services Administration team on 9518 3769.

How do I know if I’ve put out too much on my hard waste?

For this additional at-call hard waste collection service you are allowed 2 cubic metres.

If you have put out too much hard waste you will receive a notice from Council. Any leftover items will need to be disposed of or stored. For more info phone Council’s Waste Services Administration team on 9518 3769.

I will be booking with a pensioner discount. What information do you need?

You will need to provide your Centrelink Pension or Department of Veteran Affairs card number at the time of booking to qualify for the pensioner discount of 10% ($123).

How many mattresses can I dispose of?

Your collection must fit within the 2 cubic metre size. If you have more mattresses than fits within this size you can dispose of them at Council’s Waste Transfer Station in Notting Hill for a cost of $29 per item (price applicable from 1 July 2018).

You can also get rid of mattresses as part of our annual FREE hard and green waste collection. The 2018 annual collection of hard and green waste will start on Monday 13 August and continue until Friday 21 September.
For more info go to: When we collect your hard waste

Subscribe to page updates

Fields marked as 'Required' must be completed.

Help us to improve

Fields marked as 'Required' must be completed.

Last updated: 11 December 2018