When we collect your rubbish

general rubbish

Your bin is collected on the same day every week.

On public holidays, bins will be collected as normal.

To find out the dates when your bins will be collected please enter your address at My Neighbourhood.

You will be able to find services and information specifically for your area, including bin collection dates and annual hard waste collections.

Alternatively, you can view which day of the week your rubbish bin will be collected by opening this calendar:

Waste Collection Calendar: January - June 2020 (pdf, 157KB)

Waste Collection Calendar: July 2020 - June 2021 (Area A) (pdf, 397KB)

Waste Collection Calendar: July 2020 - June 2021 (Area B) (pdf, 397KB)

Find out how to place your bins to help ensure your bins are emptied correctly.

Put your bin out the night before so its ready when the collectors come, and bring your bin back the day of collection.

  • Don’t squash things into bins - this can prevent the bin being emptied
  • Bins that are too heavy can’t be lifted by the truck - maximum lifting weight is 72kg
  • Don’t overfill your bin. Lids must be closed to prevent spills.

Customer service guarantees

  • We will not receive any more than 120 reports of uncollected bins per month. This target is well above industry standards
  • We will provide a bin within two working days of you requesting one
  • We will repair a bin within three to five days of you reporting it to us. Once you have reported a damaged bin, please leave the bin out on the kerb so we can access it
  • If we miss your garbage on your collection day, please call us within 24 hours and we will return to collect it. Call: 9518 3555
  • For example if your collection day is Friday, please report to us by 5pm Monday to have your bin collected within 48 hours.

Visit our page on Issues with your Bins for more information.

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Last updated: 30 June 2020