Community Satisfaction Surveys

Each year, Monash residents are surveyed to check their satisfaction with Council's performance and services.

The survey helps Council identify which of its services or activities need to be improved. Council is also able to compare its performance with the average for metropolitan councils.

The survey is conducted by an independent research company which randomly selects Monash residents to interview. The survey occurs in the first few months of the year.

2025 results

In our 2025 Community Satisfaction Survey Monash’s score of 7.3 places us equal second among Councils for the highest level of satisfaction amongst all metropolitan councils.

Encouraging results

There were increases in satisfaction with 19 Council services this year, up three from last year.

The largest increases recorded were for regular garbage collection (up 3% to 8.3), provision and maintenance of local playgrounds (up 3% to 8.2), provision and maintenance of street trees (up 3% to 7.4), activities encouraging environmental sustainability (up 3% to 7.7) and public toilets (up 3% to 6.9).

Satisfaction with Council’s customer service increased notably this year, up by an average of 4% to 7.6 which is a “very good” up from a “good” level.

The services with the highest satisfaction this year include the regular green waste collection (8.6), local library and library services (8.4), regular garbage collection service (8.3), services for children and their families (8.3), and waste transfer station (8.3).

Satisfaction with planning for population growth by all levels of government increased measurably this year, up three percent to 7.2. Other increases included planning and development outcomes, including the design of public spaces also increased (7.8 up from 7.6), the protection of trees and vegetation on private property (7.3 up from 7.2) and the appearance and quality of new developments (7.2, stable) all remained essentially stable this year.

Areas for improvement

The only service to record significant decline in satisfaction this year was the provision and maintenance of sealed local roads, which declined three percent to 7.2 out of 10, which was marginally (1%) below the metropolitan average. Declining satisfaction with sealed local roads was also recorded across other metropolitan councils this year.

Other key issues in this year’s survey were parking both enforcement and availability (stable at 13%), street trees (12% up from 8%), traffic management (12% down from 13%), rubbish and waste issues including garbage collection (stable at 11%), lighting issues (10% up from 4%), and road maintenance and repair related issues (10% up from 6%).

Read our 2025 report in full.