Complaints Policy and Process

Please read Council's Complaints Policy(PDF, 581KB)

To make a complaint about decisions made and actions taken by Council staff or contractors, or decisions made by the elected Council, please contact the responsible officer or complete the online Complaint Form.

Complaint Form

For all other complaints, please Report an Issue or Make an Enquiry

Managers responsible for complaints:
Service (in alphabetical order)	Contact
Aged Care Services	Mary.Martin@monash.vic.gov.au
Animals	Greg.Talbot@monash.vic.gov.au
Aquatic Centres	Tony.Oulton@monash.vic.gov.au
Arts & Events	Margherita.Barbante@monash.vic.gov.au
Building	Kaitlyn.Zeeck@monash.vic.gov.au
Capital Works	Andrew.Andonopoulos@monash.vic.gov.au
Communications & Media	Joanne.Robertson@monash.vic.gov.au
Community Laws	Greg.Talbot@monash.vic.gov.au
Customer Experience	Margaret.Spowart@monash.vic.gov.au
Drainage	Dino.DeMelis@monash.vic.gov.au
Facility Maintenance	Dino.DeMelis@monash.vic.gov.au
Footpath Maintenance	Dino.DeMelis@monash.vic.gov.au
Hall Hire	Margaret.Spowart@monash.vic.gov.au
Kindergarten & Day Care	Sharon.Bahn@monash.vic.gov.au
Libraries	Margherita.Barbante@monash.vic.gov.au
Maternal & Child Health	Sharon.Bahn@monash.vic.gov.au
Parks & Gardens	Paul.Ridgway@monash.vic.gov.au
Planning	Kaitlyn.Zeeck@monash.vic.gov.au
Playgrounds	Tony.Oulton@monash.vic.gov.au
Privacy	Amanda.Sapolu@monash.vic.gov.au
Public Health	Greg.Talbot@monash.vic.gov.au
Rates	Deep.Sethi@monash.vic.gov.au
Recreation Facilities	Tony.Oulton@monash.vic.gov.au
Street Trees	Paul.Ridgway@monash.vic.gov.au
Transport & Traffic	Ross.Evans@monash.vic.gov.au
Waste & Recycling	Kristy.Green@monash.vic.gov.au
Youth Services	Sharon.Bahn@monash.vic.gov.au
Other	mail@monash.vic.gov.au