Food Complaints

Our Environmental Health Officers respond to public complaints about alleged food poisoning, poor food handling or cleanliness, and food found to contain foreign objects.  If you have concerns about any of these issues at food businesses in Monash, please contact Council's Public Health Unit on 9518 3555.

Council will investigate your complaint.  All complaints are treated as confidential and, if you leave your details, you will be kept informed of the progress and outcome of the investigation. 

Food Poisoning and Contamination

If you believe that you are suffering from food poisoning it is important that you contact both your doctor and Council's Public Health Unit on 9518 3555 as soon as possible.

To assist us with our investigation, you may be asked to provide a 4 day food history, a list of all the foods and drinks that you consumed before your symptoms started. Providing us with any leftover food samples you suspect may have been the cause of your illness may help our investigation providing it has been stored correctly.  Any leftover food should be wrapped and stored in your fridge.

It can take up to 72 hours from when you ate or drank contaminated food or drink before you experience the first symptoms.

Further information on food poisoning may be found on the Better Health Channel or the Department of Health's Food Poisoning and How to Prevent it factsheet.

If you find a foreign object in a food product DO NOT remove it. Keep the product intact and store according to the product instructions such as in the fridge or seal it in a plastic container. If you have a product that is contaminated you should contact Council's Public Health Unit on 03 9518 3555.

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Last updated: 08 May 2019