Changes to aged care services: Frequently asked questions
What services does this affect?
This affects aged care services delivered in the home of older people and includes:
- Help in the home (cleaning and household tasks)
- Personal care
- Meals
- Allied health services
- Home maintenance and small changes to your home
- Respite care
- Social support groups
Is Monash Council stopping aged care services now?
Nothing is changing right now. All services will continue as usual until 30 June 2027.
Why can’t Council just keep providing these services?
Under the new aged care system providers are expected to offer a wide range of services, from entry‑level support through to more complex care.
There are already many specialist not‑for‑profit and private aged care providers in Monash that meet these new requirements.
What happens now that Council has decided not to continue providing aged care services?
The Australian Government will appoint new providers.
When the new providers are known we will support you to choose a provider that suits your needs and preferences.
We will work closely with the Australian Government to support you and make the transition smooth.
Will my services stop?
No. Your services will not stop. We will help ensure your services continue without interruption by supporting you to move to a new provider. You will still be eligible for all the services you receive now and you will not need to be reassessed.
Will I be able to choose my new provider?
Yes. A key part of the new aged care system is choice. You will be able to select the provider or providers that best meet your needs. We will help you understand your options and, with your permission, share your details to support a smooth transition.
How will families and carers be involved?
Families and carers play an important role. They are encouraged to support clients in:
- Understanding the changes
- Considering provider options
- Making informed choices about future care
Our team is available to answer any questions families and carers have about the changes.
What does this mean for Council staff and volunteers?
Council’s staff and volunteers are highly valued. Many staff skills are in strong demand, and we are confident that staff who wish to continue working in aged care will have opportunities with other providers.
Staff have been informed of the decision and we are providing support to our staff to understand their options, entitlements and support available.
Volunteers are also being kept informed and supported throughout the process.
How can I ask questions?
We welcome your questions and feedback. You can:
- Call the Community Support line on 9518 3553
- Talk to us in person at Monash City Council Civic Centre, 293 Springvale Road Glen Waverley
Where can I find updates?
Updates will be shared:
- Directly with clients, families and carers
- With staff and volunteers
- On Council’s website
We encourage you to check back regularly as information is updated.